Sales & Support Channels
Whether you prefer to shop online, work with a dedicated account manager, or get expert customer support, we're here to help.
Choose the Way You Want to Work with Hilti
Explore Our Sales & Support Channels
24/7 Digital Access
Hilti Online
Browse products, access technical information, place orders, and manage your account anytime, anywhere through Hilti Online.
Personalised Support
Hilti Account Managers
Work directly with a dedicated Hilti Account Manager for expert advice, project support, and tailored solutions for your business.
We Are Here to Help
Hilti Customer Service
Get fast support for orders, deliveries, repairs, account enquiries, and technical assistance from our customer service team.
Everything You Need, Available Anytime
Hilti Online
Need information outside business hours? Looking for a faster way to place orders or access technical resources?
With Hilti Online, you can manage your projects anytime, anywhere.
Key Benefits:
Browse and purchase products online
whenever it suits you
Access technical documents, manuals, and product specifications
Track orders and view purchase history
Manage your account and digital services in one place
Access engineering and product information instantly
Whether you're in the office, on-site, or on the go, Hilti Online helps you stay productive around the clock.
Personalised Project Support
Hilti Account Managers
Every project is unique—and sometimes you need more than just products.
Hilti Account Managers work closely with you to understand your business challenges and recommend the right solutions for your projects.
How Hilti Account Managers can help:
Project-specific recommendations and support
Product demonstrations and technical guidance
Advice on improving productivity and efficiency
Support for large projects and specialised applications
Access to Hilti services, software, and engineering expertise
Your dedicated Hilti Account Manager is there to help you find the right solution at every stage of your project.
Expert & Reliable Assistance
Hilti Customer Service
Questions about an order? Need help arranging a repair or checking a delivery?
Our Customer Service team is ready to assist with fast, reliable support across a wide range of services.
We're here to help with:
Orders, deliveries, and account enquiries
Tool repairs and service requests
Product information and recommendations
Training, demonstrations, and support services
General assistance before, during, and after your purchase
No matter where you are in your customer journey, our team is here to support you.