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Hilti Tool Service & Warranty

Reliable service, predictable costs, and fast, hassle-free repairs — everything you need to minimize downtime and keep your tools on the job.

Our promises

20 YEARS WARRANTY

Materials and workmanship warranty

Hilti will repair or replace parts that break as a result of defects in materials or workmanship for 20 years.
Hilti will repair tools at no cost for 2 years from the date of purchase.
2 YEARS NO COST

WEAR AND TEAR COVERAGE

Hilti will repair tools at no cost for 2 years from the date of purchase. Damage due to wear and tear is covered.
1 month guarantee

REPAIR WARRANTY

If your tool breaks down within 1 month of a paid repair, we will repair it free of charge for the same diagnostic.
30% Repair Cost Cap

REPAIR COST LIMIT (RCL)

After the 2-year free repair period, Hilti caps the cost of each repair at no more than 30% of the current list price of a new tool.
20 YEARS WARRANTY

Materials and workmanship warranty

Hilti will repair or replace parts that break as a result of defects in materials or workmanship for 20 years.
Hilti will repair tools at no cost for 2 years from the date of purchase.
2 YEARS NO COST

WEAR AND TEAR COVERAGE

Hilti will repair tools at no cost for 2 years from the date of purchase. Damage due to wear and tear is covered.
1 month guarantee

REPAIR WARRANTY

If your tool breaks down within 1 month of a paid repair, we will repair it free of charge for the same diagnostic.
30% Repair Cost Cap

REPAIR COST LIMIT (RCL)

After the 2-year free repair period, Hilti caps the cost of each repair at no more than 30% of the current list price of a new tool.

    Fast. Simple. Transparent

    2 WAYS TO REQUEST A REPAIR

    1. Send Your Tools Directly to Our Tool Service Center: You can ship your tools directly to our authorized Tool Service Center, where our certified technicians will take care of the repair.

    📍 Address: 449/89/2 Trường Chinh Street, Ward 14, Tân Bình District, Ho Chi Minh City, Vietnam.

    2. Request Your Tool Repair in Minutes via Hilti Online: Submit your repair request anytime, from any device. With Hilti Online, you can request tool pickup, and get your equipment back in top condition faster than ever.

    Request a repair now

    Related services

    Wear Mark Warranty

    We stand behind our TE‑YX (SDS‑Max) and TE‑CX (SDS‑Plus) drill bits. If a bit breaks, bends, or becomes unusable while the wear mark is still visible, we’ll replace it.

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    Batteries and Charges Warranty

    If our battery or charger fails due to a manufacturing or material defect, or its capacity falls below the working level within the warranty period, Hilti will replace it with a new one.

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    Tool service and warranty references

    Tool service terms and conditions PDF
    Tool repair and warranty