LEADING THE INDUSTRY WITH OUR 2-1-3 Lifetime Service
When you buy a Hilti tool, you get more than just a tool. You also get the super fast Hilti tool repair service. At Hilti we’ll repair your Hilti tool within 3 working days in Ho Chi Minh or 5 working days for Ha noi.
We can arrange the pick it up at your jobsite and return it to you onsite as well for locations in Ho Chi Minh City and Ha Noi. Just contact us by phone or online and we’ll do the rest. Every Hilti tool is registered, so there’s no proof of purchase required.
Super fast. Pleasantly predictable. Incredibly simple.
HOW MUCH WILL MY TOOL REPAIR COST
Up to 2 years wear & tear coverage
We will repair your tool completely free of charge for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear. You won't pay for
and even pick-up and delivery.
After the wear & tear period, the cost of paid repairs are capped at our repair cost limit (RCL) for the remaining warranty period
Battery will be replaced for free if the capacity is below working level within warranty to ensure your productivity
1 MONTH REPAIR QUALITY GUARANTEE
Our 1 month repair guarantee
If your tool breaks down within 1 month of a paid repair, we will repair it free of charge. This also covers
wear and tear,
and even free pick-up and delivery.
Full Functional Repair
Partial repair or replacement of parts will easily lead to reduction in tools’ performance and lifetime and increase the repair frequency. We examine all the parts to restore tools’ performance instead of partial repair.