Personalized services that ease your work
Our tools are built to last.
But even if a defect happens, we’ll take care of it, quickly and professionally – completely free of charge for up to 2 years from the date of purchase.
Even after those 2 years we limit the cost of repairs. Just to prove to you the quality of our products.
We also offer a lifetime manufacturer’s warranty against manufacturing defects.
We can arrange the pick it up at your jobsite and return it to you onsite as well for locations in Ho Chi Minh City and Ha Noi. Just contact us by phone or online and we’ll do the rest. Every Hilti tool is registered, so there’s no proof of purchase required.
Our tool repair center: 449/89/2, Truong Chinh Street, Ward 14, Tan Binh District, HCMC, Vietnam
Super fast. Pleasantly predictable. Incredibly simple.
HOW MUCH WILL MY TOOL REPAIR COST
No repair costs for up to 2 years from the date of purchase
We’ll pay for repair costs of your Hilti tool for up to 2 years from the date of purchase. We’ll pay for:
- The cost of pick-up and return transport
- Labor and repairs including replacement of all defective parts (including parts subject to wear and tear)
- Servicing when indicated by the tool
- A functional and safety check after the completion of every repair
Battery will be replaced for free if the capacity is below working level within warranty to ensure your productivity
1 MONTH REPAIR QUALITY GUARANTEE
Our 1 month repair guarantee
If your tool breaks down within 1 month of a paid repair, we will repair it free of charge. This also covers
- wear and tear,
- and even free pick-up and delivery.
Full Functional Repair
Partial repair or replacement of parts will easily lead to reduction in tools’ performance and lifetime and increase the repair frequency. We examine all the parts to restore tools’ performance instead of partial repair.
REPAIR COST LIMIT (RCL)
Limits to the cost of repairs for maximum cost control
- After the 2-year no cost period, we then limit the cost of any repair. This is capped as 30% of the list price of a new tool by the time of repair.
- If the cost of the repair is lower than this percentage, then of course you’ll pay just the cost of the actual repair.
At Hilti we care about our environment and the resources we use, and seek to drive circularity through “Reduce, Reuse & Recycle” principles.
Our tools are built to last and repaired to last longer.
We assess returned tools for donation for non-intensive use by humanitarian or educational causes, or to extract and rework components and reuse these in our professional repair centers, instead of using new spare parts.
Anything that cannot be reused is sent to be recycled with our global network of audited recycling partners: Up to 70% of tool weight is high quality metals which can be recycled for other uses.