Grinders and sanders

1. SERVICE

1.1. All repair work is carried out at the Service Center by trained technicians and only genuine Hilti parts are used.

1.2. If the customer decides to perform self-repair or use a third party, which does not comply with the manufacturer’s instructions, the customer’s benefits will be affected and the warranty policy will no longer apply.

2. FREE WARRANTY PERIOD

2.1. During the two-year warranty period (or one year for certain machines), all repairs will be free of charge for the customer, including:

• 2.1.1. Pickup and delivery within Ho Chi Minh City and Hanoi.

• 2.1.2. Labor costs for repairs.

• 2.1.3. Faulty parts, including naturally worn parts (e.g., carbon brushes, chucks, power cords…).

• 2.1.4. Maintenance as indicated by the maintenance report on the hand tool.

• 2.1.5. Functional checks, adjustments, and safety inspections.

• 2.1.6. Oil changes and equipment cleaning.

3. REPAIR COST LIMIT

3.1. After the Free Warranty Period ends, repair costs are capped at a maximum of 30% of the listed price at the time of repair. If actual costs are lower, the customer pays the lower amount. This helps customers avoid excessive repair costs and manage risks.

3.2. Hilti reserves the right to adjust the calculation basis for the Repair Cost Limit without prior notice.

3.3. After each paid repair, a one-month free warranty applies from the date the repaired tool is returned to the customer, regardless of whether parts were replaced (e.g., if a motor was replaced for a fee, and another part fails within one month, it will still be repaired free of charge). 3.4. The Repair Cost Limit applies throughout the lifetime of the hand tool.

4. MANUFACTURER WARRANTY

Hilti will repair or replace free of charge any hand tool confirmed to have a manufacturer defect from the date of purchase.

5. QUOTATION APPROVAL

5.1. If the customer requires an order number, PO number, or contract number on invoices or documents, they must inform us before repair; otherwise, the repair may be affected.

5.2. Hilti will send the customer an invoice for actual repair costs, capped at 30% of the listed price, plus VAT.

6. DELIVERY FEES

6.1. Hilti will only charge delivery fees for repairs after the Free Warranty Period (see Section 2). 6.2. Delivery fee for repairs outside the Free Warranty Period is 80,000 VND (excluding VAT) per hand tool in Ho Chi Minh City and Hanoi. This includes pickup and return to the customer’s designated address.

7. GENERAL AND EXCLUSIONS

7.1. Hilti does not provide partial repairs; only full functional restoration to factory standards for optimal performance.

7.2. Stolen hand tools must be reported immediately to Hilti with the tool’s serial number.

7.3. The following cases are excluded from the Hilti Hand Tool Service warranty described above.

7.4. Tools not used for their intended purpose, not following operating instructions or Hilti guidelines. Includes damage from fire, flood, natural disasters, excessive force (e.g., dropping, impact damage, misuse), or repairs/modifications by unauthorized persons.

7.5. The Repair Cost Limit and one-month Free Warranty for repaired tools do not apply to batteries and chargers. Batteries and chargers will be replaced 100% new, not repaired, during the Free Warranty Period.

7.6. Hilti reserves the right to refuse the Repair Cost Limit for customers using tools not purchased from Hilti Vietnam Co., Ltd.

8. DELIVERY EXCLUSIONS

8.1. Delivery delays due to Force Majeure events.

8.2. Days when the Hilti Hand Tool Service Center is closed for holidays or special occasions.

8.3. Christmas and New Year holiday periods.

8.4. Pandemic and lockdown periods due to strict government regulations and compliance requirements.

9. STANDARD TERMS AND CONDITIONS OF SALE

9.1. This document supplements Hilti’s existing Standard Terms and Conditions of Sale.

9.2. Unless otherwise specified, the terms and conditions in the Standard Terms and Conditions of Sale remain unchanged and fully effective.

9.3. In case of doubt or any discrepancy between this document and Hilti’s Standard Terms and Conditions of Sale, the Standard Terms and Conditions of Sale will prevail in all cases.